When having internet and WiFi issues we have one rule….
Do NOT hard reset routers or modems when having problems
We run your internet on a PPPOE Network were we program every customer with their own username and password. When you hard reset you routers or modems with the hard/factory reset button it erases our PPPOE Network and our ability to send internet to your devices.
So when trouble shooting you internet and WiFi related issues try….
- Unplugging your router or modem for 3-5 minuets before plugging it back in.
- This will free up your bandwidth and give it a chance spread evenly to all devices.
- Run a speed tests on your router and devices to see if you are getting enough Meg to your devices.
- You can search internet speed test and use any of the ones out there but we recommend Fast, linked below.
If these steps do not resolve your problem give us a call anytime 918-783-5111 and we will get you taken care of.